The World Has Shifted, So Has L&D.

The rapid increase in digital training and online learning due to the COVID-19 pandemic has expanded two adult learning markets you may not be familiar with: customer education and consumer education. To set ourselves up for success in the customer and consumer education markets, we need to alter our mindset and skill set. What’s more, shifting our mind and skill sets to support customer and consumer learning markets will also enhance our ability to support training initiatives in corporate environments.