Discover the Skills L&D Pros Need to Succeed

When I stepped into my first L&D role, I was surprised that the learning department wasn’t regularly incorporating key performance indicators (KPIs) and business metrics in its overall training strategy. The reason for this wasn’t due to a limited understanding of KPIs or business metrics. The reason was a department-wide lack of confidence consulting with executive leaders to identify what exact business metrics their training initiatives could or should influence.